Customer Testimonials
I find everyone here very welcoming and efficient. Shaun the mechanic that cared for my car was especially kind to me.I have gone to West Herr. And will continue to do so.
Good experience Installed new battery and rotated tires and changed oil. Worked it okay Also had to fix leaky tire which they did Satisfied this far
Been going to West Herr Chevy for decades for vehicle maintenance and services. Shaun and his team do a great job. Efficient and fast. Very trustworthy and friendly crew!
Tom was very helpful finding me a new vehicle after mine had been totaled. Not easy to find exactly what I wanted but he continued to look. Dealership facilities are nice . And everything during the purchase went smooth. We would recommend Tom and west herr to anyone looking.
Mark is a great and fun person to deal with he did his best to get me the best price ever. And Taylor helped tremendously with getting me in my vehicle.
Very professional and friendly. My ONLY complaint was the detailing of the car. Crumbs, drips, dirt 2nd & 3rd rows. Daughter cleaned it when we got home….love her! I hate to leave such a bad review when I had such a positive experience otherwise, but the detailing was SO BAD. I’m being sent a gas card, I appreciate the thoughtfulness. The car shouldn’t of went off the lot in that condition 🙁
I came in for an oil change. Employees were helpful and when I got home my receipt showed a different type of oil was put in than what I need for my Subaru. Reached out to Jason the service manager he redid my oil change so that it had Subaru oil and parts as was needed and followed this up with a gift certificate for my inconvenience. This was unexpected and he went above and beyond to make me a happy customer - thank you! 😊
Donovan was excellent in helping with my warranty service he explained everything that the warranty provided and this goes for 6 years or 50,000 miles
I was happy that they could make the appointment fairly quick. The service person was helpful.
Great service dept. Always professional and prompt. I always bring my cars here for service. I bought my truck from another dealership but didn't hesitate to bring it back here. Would highly recommend.
Always quick and professional service. Staff is always friendly and knowledgeable and never pushy to sell you anything like some other dealers do. Highly recommend West Herr.
I have always had excellent service with West Herr . Everyone is very friendly and very helpful and professional . I woul recommend them very highly to my friends .
I have been going to this dealership for over 20 years. They are kind and helpful but not pushy. The salesperson, Keagan called me up a couple of months ago to offer me a trade up from my current lease. I had to wait for the factory to build it but Keagan always kept me updated. It came in earlier than expected and Keagan got right on it and I drove my new car home the same day. Thank you for you excellent work!
Very helpful to resolve problems. Informed me of what to do next. Nice waiting area too!
I bought a car from out of state and West Herr was able to handle everything over the phone. I just had to show up and drive away! The staff is friendly and worked to make my experience as smooth as possible.
West her dealer Doing good service thanks for all
I’m very happy with my experience at west herr Chevy service dept. as always
This is the third vehicle that I have purchased from West Herr Chevrolet, my sales consultant, Keegan Kuczma was Absolutely Top Notch, Professional, Courteous, Very Knowledgeable, and completely satisfied every aspect of my buying experience. I will hands down be calling upon Keegan again when my wife is ready to upgrade her vehicle.
3rd truck I have leased from this location. The manager and sales team fast and efficient in getting things done.
They were very knowledgeable about what I was looking for. I would highly recommend this dealership.
Great dealership I've always been taken care of. I least three vehicles from this dealership. Family service always honored my free coupons as well
Nathan at West Herr Chevy was polite and courteous . He was professional and explained the procedure at the beginning of the process. He gave a realistic time frame for the diagnostic process and repair. The process was completed prior to the timeframe given. Very good customer service from the get go .
Shaun in service department is fabulous at his job and really does take care of his customers! He is the reason I go to west herr with my Cadillac! Great young professional with a great personality!!!!
I found your service to be excellent. The people who work there are very friendly and helpful. The service was done very quickly and correctly.
Great Experience! Jason was very knowledgeable and helpful. I would recommend this dealership to anyone looking for a new or used vehicle. I will be back for my next vehicle.
I pulled up to the garage they immediately opened up the door I was probably 20 minutes early they took my keys tell me exactly what they were going to do which we agreed on my car went in I sat in a pleasant waiting area got my keys paid the bill and I was out the door it was smooth it was great I love this dealership
They were very friendly and informative Did the work in timely matter Would go there again
I was greeted and taken care of promptly. My service was completed in a very short time. Nice waiting area also. Service was explained to me at checkout. Easy,peasy!
It was a great experience! Super helpful and made it very easy to get a new car!
multipoint Inspection of my 2021 chevy silverado was in and out as usual. Top notch and professional.thank you west herr. Glad I chose here to lease my chevy.
My family and I have been buying cars at West Herr Chevrolet for years! If it wasn't a great place to buy, I wouldn't be buying there! Myself alone, I've purchased 8 vehicles. Not lease, bought. Great place!
Needed oil change, got me in with no appointment. Quick service done in 30 minutes. Always friendly service writers and greeters. Great dealer to do business with.
Bought out lease. They made very easy and a lot less complicated than I thought
Great dealership, I was given the option to drop car off. Shaun was very helpful and professional
Great Staff Friendly , Professional, Helpful 👍🏻🥇Knowledgeable. Took The Tine to Explain Service. & Check out was easy .
Christopher and Paige both treated me like i was their only customer.great job. Today
West Herr Chevrolet of Hamburg is wonderful!!! Eduardo Rivera was my salesperson and he was the best I have EVER dealt with!!!! You can't go wrong with Eduardo and the rest of the team!!!!
Fantastic service Always done to my expectations. Sean and his team are #1 in my book
The people are excellent. The customer is the most important thing. They do excellent work. The person in charge of your service is amazing!
Shaun christopher and his team got my car running after others tryed thank you very helpful.
Took my 2020 trax in for new sensors. Excellent service people are very friendly and nice. Also nice atmosphere. I love their vehicles Awesome place
Great service and staff. They were very nice and helpful in the service garage. The girl was extremely friendly and helpful when booking my oil change.
I went for my yearly car inspection and an oil change. I was taken care of promptly, service was excellent, and all services were completed in a timely manner. I have leased two vehicles from West Herr Hamburg and they have always given me excellent service. I would highly recommend West Herr Hamburg for all your vehicle needs.
I leased 3 vehicles with west Herr Chevy in Hamburg NY. I can’t say enough about my experience with Shaun in the service department. Shaun and staff are very efficient and go out of their way to make sure you are receiving the best service ever.
I’ve been dealing with this dealership for 20 yrs. Always been straight shooter we me . Used to be a do it yourself . Now I just have them do it . Great dealership
First time there: everyone was courteous, knowledgeable & informative. The wait time for service requested was negligible. In fact a pleasant experience.
My experience was awesome.the people are very helpful in the buying Process.they know what to do when it goes on the lot they sell it
Scheduled oil change, rotation and NYS inspection. Quick excellent service alas always. Purchased my last 3 Silverado’s from west herr Chevy. Always friendly great people. Thanks Again
Service was great $224 in labor is a bit excessive for One radiator hose clamp in coolant Next time I’ll just try a regular garage
Always courteous and friendly service. No waiting at all and appointment was made available with getting my vehicle in quick. Service was completed very quickly.
I was able to schedule an appointment online, dropped off my vehicle for repairs to be completed, had my questions answered and was pleased with the entire process overall!
2nd vehicle that Michael S has leased to me, & I am very Happy. He succeeded in meeting my wants & needs for the the vehicles that I was looking for. He aims to please. Thanks & See you within the next 3 years.
Paul Sanchez was very professional, and made buying a car very easy, will continue to do business there in the future!!! Thanks for the great service!!
I went in for eoutine maintenance and everything went great.I arrived and my truck was pulled in the shop with no wait and the work was done in a short time.The staff was also great!
Quick easy complete car care. Not usually a fan of online appointment booking but everything was easy to schedule and work was done thoroughly and professionally.
Excellent service. Shaun is always very helpful. Everyone in the service department has been great. My vehicle is always ready earlier than promised. So far so good on the repairs.
I went for inspection. Really fast service. I only take my truck to be serviced at best her and Hamburg
Quick and excellent service, dropped off my car, service called me when it was ready and checking out was great, 5 minutes. I’ll use this service in the future
Shaun was amazing to work with. He was knowledgeable and courteous. he explained what was wrong with my car and how he would fix it .They repaired my car in a timely manner. I Definitely recommend West her Chevy as well as Shaun.
Always pleasant. Always looks out for his customers. Always makes the process easier. I always tell everyone to go see Paul at West Herr Chevy.
Great staff Shaun does a great job of getting us a quick appointment great mechanics especially John Connors ,very clean seems like a good place to work
Some what fast process. I got exactly what I wanted.Perfect for me and my family. Nice staff. Clean facility. Went out of their way to give me the perfect fit for me
Professional, courteous, and friendly service from the West Herr Chevrolet of Hamburg team today while my car was being serviced. I did not have a long wait time, and when I asked for assistance on using one of the features in my vehicle they were happy to assist me! Thanks for the great service.
Always treated professionally , always treat you with respect and handled any problem quickly, nothing but praise for this service department and dealership in general. Recommend using this dealership to anyone.
Shaun was great at communicating while my truck was in for service. Unfortunately the problem did not replicate itself while in their shop. Great service
Great customer service. Listened to my wants. Not pushy. Very friendly and accommodating. It was very busy that day and the sales staff made sure each customer was attended to and not left waiting. I would recommend.
I had the BEST car buying experience with Mark Michalek! Mark was professional and easy to work with. He knew how much I wanted the vehicle and made it happen for me. I generally dread this experience, but working with Mark and the Chevy West Herr crew was great! I highly recommend Mark for your car buying/leasing needs and will definitely do business with him moving forward!
Shaun is ALWAYS doing his best to ensure customer satisfaction. I schedule my service appointments when he is there because I always leave knowing he's done his best!
We’ve been having an intermittent problem with our latch. They replaced a part, checked electrical wiring and occasionally it still occurs again. They allowed us an open door policy, which is if we are available to drive in immediately for attention. In their defense, when I have taken it in the door opens.
Excellent service by Jennifer and the West Herr Chevrolet team. Got my truck in and out very quickly. Took care of every thing that I asked for.
Jason Bishoff and the team at West Herr were great from start to finish. They helped us find the best fit for our family, a beautiful 2018 Chevy Traverse.
I purchased a used GMC Acadia at West Herr. The process was made super easy and painless! Nate was fantastic, knowledgeable, and very helpful! My future vehicles will definitely be purchased through West Herr/Nate!
Sales rep nate was super helpful during the buying experience and very helpful in getting the deal done as fast as possible. I’d highly recommend this dealership and sales person
Very easy process. From trade in to purchase. Friendly and organized staff. Met all our needs. Very happy with the purchase of our new Traverse.
Good salesman. Beautiful SUV( Trailblazer) Rides very smoothly on the highway. Chevrolet is a great product ! We hope to get many years of enjoyment with this vehicle!
Sales person was very helpful very nice very courteous and very smart trading was comparable to what I needed a little short but there were other things that made up for it I was very pleased with my sales person very nice kid
It was awesome and so happy with my sales people and my car is awesome and I love it can’t wait til summer driving around with sun roof open!
Nate at West Herr Chevy in Hamburg, was amazing! Went through the process step by step with me, was patient, and helped me search all my options!! Overall a great experience
Great sales associates and customer service. Easiest process I’ve ever had buying a car. I would highly recommend using Courtney and Nate for all your car purchase needs
Excellent job done in all aspects of purchasing new vehicle. All involved very professional, knowledgeable and courteous. Would recommend buying from them to anyone interested in new or used vehicle.
My experience was so easy!! Thank you West Herr Chevy OP for making this so quick and painless. I will be back in the future.
I had the pleasure to work with Karen Herniak at West Herr Chevrolet Hamburg. She made the leasing of my 2020 Chevy Trax an excellent experience. Karen listened to my needs and worked very hard to answer all my questions and concerns. I feel that I received exceptional value and was offered a high level of customer service. Karen found me the perfect vehicle at a great price. She was extremely knowledgeable about all facets of the car and the process. I was extremely impressed with her friendliness and kindness. She is very professional and trustworthy. Karen made the whole process ...
Paul Blum was my sales rep and he was excellent. Very knowledgeable, nice and not pushy. Listened to what I needed and didn’t try to up sell. Their finance manager was also very nice and easy to work with.
Everything went smooth. People were nice and answered all questions. Was able to find the car we were looking for. Even in these tough times.
I found a 2018 Cadillac with only 3,400 miles on cars.com. I used the functionality in cars.com to reach out to them and set up an appointment. I communicated between email and text with the rep to reschedule and then confirm my appointment. When I arrived, the initial rep that had set everything up, apparently took the day off, so nothing was ready. They handed me over to Mike Schleicher and he got everything setup for me and I was off on the test drive. I really liked the vehicle, and given the mileage knew it wouldn't last long, ...
Excellent service and excellent demonstration of respect for your concerns and superior cleanliness of facility in a time of pandemic. Your safety matters to West Herr at all their dealerships. We patronize the Hamburg locations of Chevrolet and Ford (Yukon Denali and Ford Explorer in the family) and always get top quality care for a fair price.
Very easy to talk to you no pressure understood what I was saying professionalwould recommend this dealership to friends and family in buying cars from West her many years now
Excellent customer service Clean facilities Definitely recommend West Herr Chevrolet in Hamburg Didn't feel rushed/pushed into anything i wasn't comfortable with Overall excellent Will definitely be back
We were interested in leasing a chevy, we got a trax! Very nice car our agent walked us threw everything that a lease had to offer.. Karen was very helpful in the buying process
My salesmen were both super helpful throughout the process of getting the new car. They also helped assure me that I was getting a great deal!
Everyone is super friendly, welcoming, and helpful! The overall process of working through finance, getting the paperwork and signing can be lengthy but totally worth it!
Good job was good experience. To much paperwork but not their fault. Would buy next vehicle here for sure. West Herr is the best. This was my 4th vehicle
We Drive round trip 100 because of the great service and buying experience! They are top notch. We would highly recommend them to our family!
Went in looking for a new truck and left with a great deal on a new truck. Salesman was curtious and very helpful. Would recommend him and West Herr to anyone.
First time here and I will be back. My salesman Mark did a great job. The vehicle was as expected and everything went like clockwork. Very efficient and he was very organized. Overall a very pleasant experience!
This was our 4th vehicle from West Herr. Tom was a great salesman not pushy at all. And the service department is great also. We drive from Rochester just to go to west Herr Chevy.
Our salesperson was extremely friendly and gave us a very reasonable price for our new leased vehicle. The vehicle that we are leasing included everything that we were looking for.
Extremely high level dealership my experience was tremendous would highly recommend this dealership to numerous people not to mention the pricing was outstanding now I know why West Her On is number one in western New York
My salesman Nate Metzger was amazing. He went above and beyond to get me the best deal possible. He made the whole experience super easy! He has a customer for life!!
Paulette was a wonderful salesperson and went above and beyond! She made the entire buying process easy. This was my first car purchase and was nervous she went out of her way to make me comfortable.
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